WHAT DO YOU WANT TO BE WHEN YOU GROW UP?
JOIN US
OPPORTUNITY AND SUCCESS IS RIGHT AROUND THE CORNER

Cambridge is a fun and exciting place to work.

It's a place where employees, regardless of what department they are in, can be sure that they will spend their time at work

"Solving interesting problems and creating value in their workspaces."

If you are interested and qualified for any of the positions listed below, or if you think you can contribute to our company in another way, please email a cover letter and your resume to info@cambridgeresources.com

We look forward to hearing from you.

CURRENT CAREER OPENINGS
SALES SUPPORT REPRESENTATIVE
UNITED STATES

We are always looking for more sales support representatives around the country. If you have relationships with companies in the following industries - we want you!

HVAC, Plumbing, Electrical, Automotive, Industrial Distributors, Retail Store Support

CODA/Cambridge Resources is looking for an exceptionally talented and results-oriented individual to maintain key accounts as Sales Support Representative. This position is the primary contact person in establishing, maintaining and managing the customer relationship with our customers for all activities (aside from the sales function) including expediting orders, maintaining customer information data including customer quotes/pricing and problem resolution for complaints or delivery issues. A strong candidate will have a solid background in using customer portals and being have a natural ability to learn new systems. This person will also handle a few key National Accounts for customer service through communication of any customer issues and data analysis to assist in improving sales and/or customer satisfaction.

ESSENTIAL FUNCTION:
  • Provide exceptional level of customer service and support to sales team and customers.
  • Oversee customer service in receiving and processing customer orders and assisting them as necessary to ensure timely delivery to customer.
  • Efficiently utilize company software systems to enter orders, determine availability, pricing delivery methods, and special customer requirements. Check for accuracy and completeness.
  • Work with related departments to set up new accounts, send out samples and maintain quote and pricing files.
  • Maintain customer database.
  • Actively involved in all customer quotes and pricing.
  • Interact with sales and purchasing to inform them of products and sales problems.
  • Follow-up with salesperson, customers or other departments about customers, orders or issues to resolution.
  • Provide reports and analysis of sales and other performance based measures.
  • Provide suggestions to department management for process improvements to continue superior customer service.
  • Maintain the integrity of confidential business and product information.
  • Performs all other duties as assigned.
QUALIFICATIONS:
  • Minimum 5 years of customer service experience in a consumer product industry.
  • Action-Oriented, customer-focused, problem-solving self-starter who goes above and beyond to solve customer’s concerns.
  • Excellent written and communication skills.
  • Detail oriented along with exceptional organizational and time management skills
  • Ability to multi-task without sacrificing accuracy
  • Ability to utilize leadership skills
  • Ability to develop good working relationships with customers and other employees is essential to accomplish goals and objectives of the department.
  • Positive attitude, ethics and values that align with the healthy & high-performance culture
  • Intermediate to expert Proficiency in Excel. Expert proficiency is preferred
SALES SUPPORT REPRESENTATIVE
UNITED STATES

We are always looking for more sales support representatives around the country. If you have relationships with companies in the following industries - we want you!

HVAC, Plumbing, Electrical, Automotive, Industrial Distributors, Retail Store Support

CODA/Cambridge Resources is looking for an exceptionally talented and results-oriented individual to maintain key accounts as Sales Support Representative. This position is the primary contact person in establishing, maintaining and managing the customer relationship with our customers for all activities (aside from the sales function) including expediting orders, maintaining customer information data including customer quotes/pricing and problem resolution for complaints or delivery issues. A strong candidate will have a solid background in using customer portals and being have a natural ability to learn new systems. This person will also handle a few key National Accounts for customer service through communication of any customer issues and data analysis to assist in improving sales and/or customer satisfaction.

ESSENTIAL FUNCTION:
  • Provide exceptional level of customer service and support to sales team and customers.
  • Oversee customer service in receiving and processing customer orders and assisting them as necessary to ensure timely delivery to customer.
  • Efficiently utilize company software systems to enter orders, determine availability, pricing delivery methods, and special customer requirements. Check for accuracy and completeness.
  • Work with related departments to set up new accounts, send out samples and maintain quote and pricing files.
  • Maintain customer database.
  • Actively involved in all customer quotes and pricing.
  • Interact with sales and purchasing to inform them of products and sales problems.
  • Follow-up with salesperson, customers or other departments about customers, orders or issues to resolution.
  • Provide reports and analysis of sales and other performance based measures.
  • Provide suggestions to department management for process improvements to continue superior customer service.
  • Maintain the integrity of confidential business and product information.
  • Performs all other duties as assigned.
QUALIFICATIONS:
  • Minimum 5 years of customer service experience in a consumer product industry.
  • Action-Oriented, customer-focused, problem-solving self-starter who goes above and beyond to solve customer’s concerns.
  • Excellent written and communication skills.
  • Detail oriented along with exceptional organizational and time management skills
  • Ability to multi-task without sacrificing accuracy
  • Ability to utilize leadership skills
  • Ability to develop good working relationships with customers and other employees is essential to accomplish goals and objectives of the department.
  • Positive attitude, ethics and values that align with the healthy & high-performance culture
  • Intermediate to expert Proficiency in Excel. Expert proficiency is preferred
CUSTOMER SERVICE REPRESENTATIVE
CHICAGO, IL

This position is the vital contact point for customers to place orders and will have primary responsibility of ensuring orders are delivered timely and accurately through follow-up with other departments including shipping and purchasing.

ESSENTIAL FUNCTION:
  • Process orders received via fax or email accurately.
  • Efficiently utilize Company software systems to enter orders, determine availability, pricing delivery methods, and special customer requirements.
  • Work closely with multiple departments such as Shipping/Receiving and Purchasing to follow-up on customer orders.
  • Proactively communicate with customers to give updates on important order changes and consistently provide excellent, polite, and courteous customer service when responding to customer inquiries/requests for information.
  • Promptly escalate customer concerns regarding delivery, returns and quality to direct manager.
  • Maintain customer database.
  • Provide suggestions to department management for process improvements in order to continue superior customer service.
  • Maintain the integrity of confidential business and product information.
  • Performs all other duties as assigned.
QUALIFICATIONS:
  • Minimum 1 year of customer service experience in a consumer product industry.
  • Action-Oriented, Customer-Focused, Problem-Solving Self-starter who goes above and beyond to solve customer’s concerns.
  • Excellent written and communication skills.
  • Detail oriented along with exceptional organizational skills
  • Ability to multi-task without sacrificing accuracy
  • Ability to develop good working relationships with customers and other employees is essential to accomplish goals and objectives of the department.
  • Positive Attitude, Ethics and Values that align with the healthy & high-performance culture
  • Intermediate Proficiency in Excel, Outlook, and Word
  • Consistent and stable job history or tenure.
CUSTOMER SERVICE REPRESENTATIVE
CHICAGO, IL

This position is the vital contact point for customers to place orders and will have primary responsibility of ensuring orders are delivered timely and accurately through follow-up with other departments including shipping and purchasing.

ESSENTIAL FUNCTION:
  • Process orders received via fax or email accurately.
  • Efficiently utilize Company software systems to enter orders, determine availability, pricing delivery methods, and special customer requirements.
  • Work closely with multiple departments such as Shipping/Receiving and Purchasing to follow-up on customer orders.
  • Proactively communicate with customers to give updates on important order changes and consistently provide excellent, polite, and courteous customer service when responding to customer inquiries/requests for information.
  • Promptly escalate customer concerns regarding delivery, returns and quality to direct manager.
  • Maintain customer database.
  • Provide suggestions to department management for process improvements in order to continue superior customer service.
  • Maintain the integrity of confidential business and product information.
  • Performs all other duties as assigned.
QUALIFICATIONS:
  • Minimum 1 year of customer service experience in a consumer product industry.
  • Action-Oriented, Customer-Focused, Problem-Solving Self-starter who goes above and beyond to solve customer’s concerns.
  • Excellent written and communication skills.
  • Detail oriented along with exceptional organizational skills
  • Ability to multi-task without sacrificing accuracy
  • Ability to develop good working relationships with customers and other employees is essential to accomplish goals and objectives of the department.
  • Positive Attitude, Ethics and Values that align with the healthy & high-performance culture
  • Intermediate Proficiency in Excel, Outlook, and Word
  • Consistent and stable job history or tenure.

Cambridge is an equal opportunity employer with a wonderfully diverse workforce. We are proud of our diversity and encourage people from all walks of life to come play for our team.